Terms of use

These Terms of Use ("Terms") govern your access to and use of the TrainNow mobile application and website (together, the "Platform"), operated by TrainNow, Inc. ("TrainNow," "we," "us," or "our"). By creating an account or using the Platform, you agree to these Terms.

1. Acceptance of terms

By downloading the app, creating an account, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Cookie Policy, Cancellation Policy, and Refund Policy. If you do not agree, do not use the Platform.

2. Eligibility

• You must be at least 18 years old to create a TrainNow account, or the legal age of majority in your jurisdiction if higher.
• Trainers must complete identity verification and submit valid certifications relevant to the services they offer.
• You must provide accurate, current information when creating your account and keep it up to date.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@trainnowafrica.app if you suspect unauthorized use of your account.

4. The marketplace

TrainNow operates a marketplace that connects clients with independent, third-party fitness trainers. Trainers are independent contractors, not employees, partners, or agents of TrainNow. TrainNow is not a party to the training relationship between a client and a trainer and does not supervise, direct, or control how a trainer conducts a session.

We take reasonable steps to verify trainer identity and review submitted certifications, but we do not guarantee the ongoing quality, safety, or outcome of any session.

5. Booking & payments

• Sessions are booked and paid for through the Platform using the payment methods we support.
• Prices are set by individual trainers; TrainNow may add a service fee, shown at checkout before you confirm a booking.
• Cancellations, reschedules, and refunds are governed by our Cancellation Policy and Refund Policy.
• All payments are processed by encrypted, PCI-compliant third-party payment processors. TrainNow does not store full payment card numbers.

6. Trainer obligations

Trainers using the Platform agree to:

• Provide accurate profile information, including valid, current certifications
• Conduct sessions professionally and in accordance with applicable law and safety standards
• Honor confirmed bookings, or cancel or reschedule within the windows set out in our Cancellation Policy
• Maintain any insurance required by their jurisdiction or discipline

7. Acceptable use

When using the Platform, you agree not to:

• Impersonate another person or misrepresent your identity, credentials, or affiliation
• Use the Platform for any unlawful, abusive, harassing, or fraudulent purpose
• Attempt to circumvent the Platform to book or pay for sessions outside the app
• Interfere with or disrupt the security or performance of the Platform
• Scrape, reverse-engineer, or resell access to the Platform without our written consent

We may suspend or terminate accounts that violate these Terms.

8. Intellectual property

The Platform and its content, features, and functionality are owned by TrainNow, Inc. and protected by intellectual property laws. Content you submit (such as reviews, messages, or a trainer profile) remains yours, but you grant TrainNow a worldwide, non-exclusive, royalty-free license to host, display, and use that content to operate and promote the Platform.

9. Disclaimers

The Platform is provided "as is" and "as available," without warranties of any kind, express or implied. TrainNow does not warrant that the Platform will be uninterrupted, error-free, or that any trainer will meet your expectations. Physical exercise carries inherent risk; please review our fitness & health disclaimer before booking a session.

10. Limitation of liability

To the fullest extent permitted by law, TrainNow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Platform or any session booked through it. Our total liability for any claim relating to the Platform will not exceed the amount you paid to TrainNow in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold TrainNow harmless from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your interactions with another user, including sessions booked with a trainer.

12. Termination

You may stop using the Platform and delete your account at any time. We may suspend or terminate your account if you violate these Terms, pose a risk to other users, or for any other reason with reasonable notice, except where immediate termination is necessary to protect the safety of the community.

13. Dispute resolution

We encourage users to first contact support@trainnowafrica.app to resolve a dispute informally. Where permitted by law, any dispute that cannot be resolved informally will be settled by binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court. You and TrainNow each waive the right to participate in a class action. This section does not apply where prohibited by local consumer protection law.

14. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by email before the changes take effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms can be sent to legal@trainnowafrica.app or by mail to TrainNow, Inc., 1 Marketplace Way, Suite 400, Wilmington, DE 19801, United States.